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Direct responsibility for sales and profit performance, ensuring sales & margin goals are met Own strategic planning and execution of company initiatives, optimizing impact for your store location Create a consistent customer experience aligned to RL brand expectations by setting...

Customer Experience Responsible for ensuring each employee delivers the 5 C’s of Service Excellence to every client. “CREATE, CONNECT, CONVERT, CLOSE, and CONTINUE” Ensure every client that enters the store is treated like a VIP by providing an experience unique to Ralph...

Warmly greet and farewell every customer entering and exiting the store with professionalism, courtesy, and a gracious demeanor. Physically manage the store’s entrance by opening and closing the door for guests, ensuring a seamless and welcoming arrival experience. Act as a concierge and...

Actively participate in team initiatives, supporting across Hospitality functions when needed Develop meaningful and profitable relationships with internal and external clients over the phone Facilitates sales via phone calls or electronic communication when appropriate or connects the...

Supports client correspondence, appointment booking, order follow up, including package shipping & returns/exchanges. Provides assistance with alteration, order placement, and order follow up requests, ensuring that relevant paperwork, digital tracking and orders are thoroughly...

Actively participate in team initiatives, supporting across Hospitality functions when needed • Develop meaningful and profitable relationships with internal and external clients over the phone • Facilitates sales via phone calls or electronic communication when appropriate or connects the...