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Ref #
W177373
State/Region
British Columbia
Department
Retail Stores
Location
Canada
City
Richmond
Pay Range: The pay range for this job is $18 - $23 per hour; actual pay is dependent on experience and geographic location. We will meet minimum wage and/or any other applicable legal pay requirements based on city, county, and state requirements.
Benefits: Base pay is only one part of our employee value proposition, which includes a robust benefits package, above-market time off, hybrid working arrangements, incentive compensation, where applicable, and varied learning opportunities.

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

At Ralph Lauren our Cashiers embody a customer first mindset and are always ready to greet and thank customers with a genuine smile. In this role, you will ensure a seamless checkout experience processing transactions with precision, securing customer information within our Point of Sale (POS) system, and upholding an immaculate cashwrap area. 

Cashiers are the entry point for future roles within Ralph Lauren where you can begin to write your Next Great Chapter.
 
This position may be offered as full-time or part-time, depending on candidate availability and business needs.
 

ESSENTIAL DUTIES & RESPONSIBILITIES

Customer Service & Sales
  • Create exceptional customer experiences beginning with warm, welcoming greetings
  • Answer phones professionally and handle inquiries effectively
  • Engage in cross-selling and upselling to enhance customer experience
  • Share product knowledge and passion for Ralph Lauren fashion with customers
  • Balance multiple tasks while maintaining customer service priority
 
Transaction Processing
  • Process all sales transactions efficiently (cash, credit, debit, checks)
  • Validate and inspect returned merchandise, ensuring that all merchandise returned is in saleable condition and eligible for return.
  • Escalate any concerns to management as needed.
  • Manage promotional offers and coupon redemption accurately
  • Execute Ship to Home orders with precision
  • Maintain customer profiles in POS system
  • Ensure accurate salesperson data capture
  • Process merchandise professionally (scanning, folding, bagging)
 
Store Operations
  • Maintain cleanliness of cash wrap, queue line, and surrounding areas
  • Capture reticket information for tag less merchandise
  • Support visual merchandising standards following company guidelines
  • Provide feedback to Management on product and category opportunities
 
Professional Development
  • Complete compliance, product knowledge and company trainings
  • Supports the store and team in finding top talent by engaging in networking and sourcing talent.       
  • Maintain RL standards and procedures
  • Foster a positive and belonging work environment
  • Collaborate effectively with team members
  • Champion company core values and policies
 

EXPERIENCE, SKILLS & KNOWLEDGE

  • Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
  • Ability to effectively communicate with customers and store personnel.
  • Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
  • Ability to operate the register, stand, move and walk for multiple hours.
  • Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
  • Ability to build and maintain positive working relationships with customers, management, and co-workers.
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