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Ref #
W173337
State/Region
Oslo
Department
Retail Stores
Location
Norway
City
Oslo

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Purpose/Scope:

To provide Ralph Lauren customers with exceptional sales support and service. Through our Cultural focus behaviours demonstrate a true passion and respect for the Ralph Lauren customer, product and retail environment. Embrace our Winning Culture by consistently meeting the business sales objectives through delivering the 5 keys steps of service to Create, Connect, Convert, Confirm, Continue in store and via our digital platforms.


ESSENTIAL DUTIES & RESPONSIBILITIES

Key Responsibilities

  • Provide exceptional customer service.
  • Assist clients with selection of merchandise and styling.
  • Develop strong commercial relationships with clients.
  • Responsible for achieving and exceeding personal and team sales targets.
  • Prepare and maintain stock on the sales floor.
  • Daily replenishment of stock according to allocation.
  • Demonstrate a clear understanding and implementation of product, lifestyle, good merchandising and styling technique.
  • Maintain effective communication with all peers and seniors (e.g. holds, sends, deliveries, schedules etc).

EXPERIENCE, SKILLS & KNOWLEDGE

Qualifications & experience

  • Advanced experience in retail sales and service.
  • Maintains In depth product Knowledge of non- specialized departments.
  • Consistently acquires, develops and retains customer relationships
  • Strong performer across all sales platforms including progressive ways of selling
  • Moves with urgency to deliver results
  • Contributes to store sales objective as well as achieving personal sales goals
  • Communicates with confidence
  • Exhibits pride through a positive demeanour, body language, personal presentation and dress standards in line with the Ralph Lauren expectations
  • Identifies and acts on self-development opportunities to improve performance
  • Connects with and demonstrates the RL CFA’s: Empowerment with Personal Accountability, Straight Talk, Moves with Urgency, One Team Focused on the Consumer, Focus on What Matters Most
  • Fluency in Norwegian and English is mandatory, both spoken and written.

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