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Ref #
W164913
State/Region
Milano
Department
Hospitality
Location
Italy
City
Milan

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Embrace & demonstrate the Ralph Lauren Philosophy & values.
Play a strategic role in directing the store team to consistently deliver a memorable RL customer experience to an exceptional level.
Inspire, empower, lead and motivate the development of the store team
Generate meaningful revenue and profitable and sustainable growth for the store
Effectively communicate and implement the store strategy and initiatives that support the RL business vision

ESSENTIAL DUTIES & RESPONSIBILITIES

The Waitstaff serves food and beverages to customers in a friendly, efficient, and professional manner and ensures a positive experience for all customers. Each Waitstaff employee is responsible for ensuring the successful delivery of the Company Restaurant Group’s philosophy.

▪ Provide both a unique and elevated guest experience for each guest
▪ Serve customers as part of a team by anticipating their needs, initiating conversation, offering assistance and advice
▪ Perform dining room set-up and clean up, running side work and closing duties.
▪ Check identification to ensure customers meet minimum age requirements for consuming alcoholic beverages.
▪ Compute customer checks, operate the POS system and accept payments.
▪ Maintain dining room safety and sanitation standards is aware of potential hazards, which could cause, but are not limited to, slipping, tripping, falling or burns.
▪ Attend all pre-shift meetings ready to “listen and learn” and share ideas.
▪ Take breaks only when approved by the General Manager or Manager.
▪ Respect the schedule and working hours assigned by the Manager
▪ Always collect eventual tips to the main cash desk, informing the manager about the entity of the tips collected.
▪ Keep a clean and professional appearance at all times.
▪ May perform other duties as assigned.

EXPERIENCE, SKILLS & KNOWLEDGE

▪Must Possess HACCP certificate
▪ Understand critical situation during peak periods and avoid leaving the work area
▪ Have extensive knowledge on the spirits, wine and cocktail menu, knowing each product on the menu and be able to offer recommendations.
▪ Have extensive knowledge of the restaurant’s menu and wine list, including daily specials.
▪ Availability to work overtime when necessary
▪ Ability to effectively communicate verbally with customers and other staff in fast-paced environment.
▪ Ability to follow instructions and procedures.
▪ Must have strong customer service skills and be able to maintain poise and positive personality when under pressure.
▪ Must possess acute attention to detail.
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